News letter
http://www-01.ibm.com/support/docview.wss?rs=203&uid=swg27012143
Impact best practices http://www.ibm.com/developerworks/wikis/display/tivolinci/Best+Practices
Thursday, June 18, 2009
Wednesday, June 17, 2009
Tuesday, June 16, 2009
beware of open source
Beyond belief that a so called open source network management vendor quoted 40 grands for documentation of an implemented product ....
lesson leant: beware of open source cheap skates as well...
Monday, June 8, 2009
Rapid Insight: Open source Netcool Alternative?
RI is an alternative and a complimenting product to Netcool. Visit below link in case planning/scoping/analysing the roadmap from Netcool .
Note that blindfolded optimism and a path to migration is not the way to go when it comes to Migrating off of Netcool. Netcool is afterall a very reliable solution as well.
Strategic positioning as Michael Porter would say is needed to decide the path of NMS architecture.
Wednesday, April 29, 2009
Quantification and Qualification of a Service Assurance Solution
Association of solution to how it impacts our bottom line [tactical and strategic (tangible) benefits]:
Measuring total number of customer calls which are not for an identified issue by SA solution. This is the highest priority and would serve as a report card for SA solution.
Inputs on the overall business continuity and growth/volume planning [strategic]:
Defining the trend analysis accountability team member
Encouragement/goveranance [strategic]:
Encouraging the team members for leveraging SA solution to ensure availability of services at all times. Association of individual performance to overall application availability and csi
Updating our customers on identified issues proactively[tactical]:
What happens sometimes is although teams are experiencing an issue, teams do not notify customer right away and start fixing the problem. Two options to fix this, documenting a problem management process with the first step to be a customer notification and communication, or auto email from the tool on the issue. Starting with the former would be a better approach.
TMN Framework
http://www.iec.org/online/tutorials/tmn/topic01.asp
Logical model was most quoted, rest were terms which never took off...
Logical model was most quoted, rest were terms which never took off...
Friday, April 24, 2009
SWOT Analysis for Business Service Management (BSM) Consulting Organization
Strengths
· Displays health of organization in single pane of glass dashboard; allows tracking major initiatives and revenue streams associated to the initiatives
· Unique solution for alignment of business, operations and IT
· Only solution which reflects aggregation of Service Assurance, Fulfillment, and Billing for a service provided
· Diverse tool offerings and lack of system integrators provides a unique edge
· Integrated solution for SLA compliance, Fault management, and performance management for the entire enterprise
· Provides a strategic decision support technique which can be leveraged for executives, middle level managers, operations and IT staff
Weaknesses
· Accuracy of information displayed is very critical, this is often a big challenge
· Contextual sensitivity of the solution to fit to the environment of implementation is very difficult to achieve
· Lack of thought leadership and awareness in the industry
· Lack of open source tool availability for implementing BSM
· Lack of evaluation techniques for successful business service management solution is very often a limiting factor
· Cultural mindsets of not trusting automated systems for decision making is a significant factor contributing to resistance for BSM
Opportunities
· Early entrant in the industry, lower competition
· Multiple vendors trying to develop tools and capabilities for achieving the solution
· Open source tools are picking up the BSM theme and aligning with the BSM community; this opens opportunities for BSM consulting organization
· Multiple companies looking for aligning Business, operations and IT which creates a big client base for this solution
· SLA compliance is a mandatory for many companies and is a part of regulatory process and auditing standards
· Current economic factors play in and consolidation of systems is looked at as a strategic benefit, BSM fits perfectly in this space
· ITSM, ITIL, Problem management processes are widely followed which makes BSM a perfect solution for these companies
Threats
· Reputation and industry opinion of the solution is getting negative due to phony sales pitches and buzzwords like “8 hours to BSM” and “value of the shelf”
· Lack of standards and guidelines for implementation.
· Lack of sales pitch and strategy
· Investments required for leveraging toolsets in the organization and need to purchase if tools are not existing
· Lack of industry professionals with knowledge of BSM is a big weakness for market capitalization
· Expectation management is a problem with over-hyped solutions in the market
· Executives with old school mentality do not feel comfortable using automated solutions for decision making
· Displays health of organization in single pane of glass dashboard; allows tracking major initiatives and revenue streams associated to the initiatives
· Unique solution for alignment of business, operations and IT
· Only solution which reflects aggregation of Service Assurance, Fulfillment, and Billing for a service provided
· Diverse tool offerings and lack of system integrators provides a unique edge
· Integrated solution for SLA compliance, Fault management, and performance management for the entire enterprise
· Provides a strategic decision support technique which can be leveraged for executives, middle level managers, operations and IT staff
Weaknesses
· Accuracy of information displayed is very critical, this is often a big challenge
· Contextual sensitivity of the solution to fit to the environment of implementation is very difficult to achieve
· Lack of thought leadership and awareness in the industry
· Lack of open source tool availability for implementing BSM
· Lack of evaluation techniques for successful business service management solution is very often a limiting factor
· Cultural mindsets of not trusting automated systems for decision making is a significant factor contributing to resistance for BSM
Opportunities
· Early entrant in the industry, lower competition
· Multiple vendors trying to develop tools and capabilities for achieving the solution
· Open source tools are picking up the BSM theme and aligning with the BSM community; this opens opportunities for BSM consulting organization
· Multiple companies looking for aligning Business, operations and IT which creates a big client base for this solution
· SLA compliance is a mandatory for many companies and is a part of regulatory process and auditing standards
· Current economic factors play in and consolidation of systems is looked at as a strategic benefit, BSM fits perfectly in this space
· ITSM, ITIL, Problem management processes are widely followed which makes BSM a perfect solution for these companies
Threats
· Reputation and industry opinion of the solution is getting negative due to phony sales pitches and buzzwords like “8 hours to BSM” and “value of the shelf”
· Lack of standards and guidelines for implementation.
· Lack of sales pitch and strategy
· Investments required for leveraging toolsets in the organization and need to purchase if tools are not existing
· Lack of industry professionals with knowledge of BSM is a big weakness for market capitalization
· Expectation management is a problem with over-hyped solutions in the market
· Executives with old school mentality do not feel comfortable using automated solutions for decision making
Subscribe to:
Posts (Atom)