SWOT Analysis for Business Service Management (BSM) Consulting Organization

Strengths
· Displays health of organization in single pane of glass dashboard; allows tracking major initiatives and revenue streams associated to the initiatives
· Unique solution for alignment of business, operations and IT
· Only solution which reflects aggregation of Service Assurance, Fulfillment, and Billing for a service provided
· Diverse tool offerings and lack of system integrators provides a unique edge
· Integrated solution for SLA compliance, Fault management, and performance management for the entire enterprise
· Provides a strategic decision support technique which can be leveraged for executives, middle level managers, operations and IT staff
Weaknesses
· Accuracy of information displayed is very critical, this is often a big challenge
· Contextual sensitivity of the solution to fit to the environment of implementation is very difficult to achieve
· Lack of thought leadership and awareness in the industry
· Lack of open source tool availability for implementing BSM
· Lack of evaluation techniques for successful business service management solution is very often a limiting factor
· Cultural mindsets of not trusting automated systems for decision making is a significant factor contributing to resistance for BSM
Opportunities
· Early entrant in the industry, lower competition
· Multiple vendors trying to develop tools and capabilities for achieving the solution
· Open source tools are picking up the BSM theme and aligning with the BSM community; this opens opportunities for BSM consulting organization
· Multiple companies looking for aligning Business, operations and IT which creates a big client base for this solution
· SLA compliance is a mandatory for many companies and is a part of regulatory process and auditing standards
· Current economic factors play in and consolidation of systems is looked at as a strategic benefit, BSM fits perfectly in this space
· ITSM, ITIL, Problem management processes are widely followed which makes BSM a perfect solution for these companies
Threats
· Reputation and industry opinion of the solution is getting negative due to phony sales pitches and buzzwords like “8 hours to BSM” and “value of the shelf”
· Lack of standards and guidelines for implementation.
· Lack of sales pitch and strategy
· Investments required for leveraging toolsets in the organization and need to purchase if tools are not existing
· Lack of industry professionals with knowledge of BSM is a big weakness for market capitalization
· Expectation management is a problem with over-hyped solutions in the market
· Executives with old school mentality do not feel comfortable using automated solutions for decision making